The Royal Family - Lenora Williams
Position: Suite Service (Order Seller)
Years of Service: 21 Years 4 Months
Ms. Lenora, as she is fondly known by associates and guests alike, has been an integral part of the Suite Service team for over two decades. Ms. Lenora’s welcoming and professional voice sets the stage for an impeccable dining experience that often starts with Suite Service provided breakfast and continues through the rest of their stay during in-house dining encounters.
Ms. Lenora’s love and passion for the Windsor Court Hotel and her position are evidenced when she communicates directly with guests. It’s easy to see and hear that Ms. Lenora finds speaking with our guests the most enjoyable part of her day at work. Ms. Lenora supports the hotel’s mission of providing excellent customer service and providing an experience that exceeds expectations. Also important to her are the relationships she fosters and maintains with fellow associates. It is evident that Ms. Lenora wants to foster a memorable environment for guests and team members alike.
When Ms. Lenora is not working, she loves to shop, watch movies and cheer on her favorite football team. To no one’s surprise, she also loves sharing a meal with friends and family illustrating that her commitment to hospitality doesn’t end when she leaves the Windsor Court.
Favorite Windsor Court Moment
I have many favorite moments but my favorite was the night my mom and I checked into the hotel and were able to experience the hotel’s world class service first hand. “I really felt like a celebrity”, Ms. Lenora states. Ms. Lenora dined in the Grill Room and enjoyed the atmosphere and music, also stating that the food was absolutely delicious. Additionally, my mother and I enjoyed the guest room and both loved the entire experience.