The Royal Family - Ross Weaver
Years of Service: 22 years
Ross Weaver is very much the face of Windsor Court Hotel. Serving as doorman for more than 20 years, he’s the first person to offer a good morning or afternoon upon arrival and the last person seen when departing the hotel.
Ross enjoys the family culture among hotel staff. He thinks it’s a credit to the hotel that many of the guest services staff have been with the hotel for 10 years or more. Ross is a true leader and mentor for the guest services team. He never hesitates to go the extra mile and always does so with his signature gracious smile.
Ross’ service is true luxury at its best. He courteously and seamlessly meets every guest request and need. Repeat guests see Ross as a family member at their “home away from home.” When asked which hotel staff members have shown outstanding service, guests often mention Ross specifically:
“Although I wasn't there long this trip, it felt like home, especially from the greetings from Ross at the front door on arrival through departure.”
“Ross always represents your company as you would desire. He is truly exceptional. How he remembers names of guests is remarkable.”
“One of your best Ambassadors is Ross in the courtyard. Being remembered upon our return is one way to guarantee that I never lodge elsewhere.”
Ross gets a kick out of meeting each new guest as they arrive, including the four-legged ones. As an animal lover, he enjoys that Windsor Court is a pet friendly hotel. When he isn’t at the hotel, you can find Ross fishing on Lake Pontchartrain, enjoying the New Orleans area that he helps promote on a daily basis.
Favorite Windsor Court Moment
Ross has met a few famous faces at the hotel over the years, and he includes two such encounters among his favorite Windsor Court moments.
Ross will never forget leading Ray Charles across the hotel lobby while the singer rested a hand on his shoulder. He also remembers assisting James Brown in the Windsor courtyard, “Standing next to the godfather of soul while he directed his limo driver to back up to meet him – that was a great moment.”