The Royal Family - Sheryl Miller
Position: Telephone Operator
Years of Service: 25 years
Sheryl Miller joined the Windsor Court team in 1990 after answering a citywide call for applicants. She worked in room service for 14 years with a brief stint as a steward, and following Hurricane Katrina, Sheryl took on a new role as a telephone operator. As the primary morning operator, she is known for her bubbly spirit and upbeat attitude—traits that have earned her the moniker “Our Morning Cup of Coffee.”
Typically the only operator on duty for most of her shift, Sheryl is relied upon to get the team going. Whether it’s making wake-up calls to guests, coordinating with the engineering and housekeeping departments to fulfill requests, or directing phone traffic, Sheryl is a team player dedicated to going the extra mile.
Sheryl upholds the high level of service synonymous with Windsor Court and is praised by her supervisors for being easily adaptable and willing to work with others. She is a true people person and a favorite among guests, and she maintains great relationships with team members across all departments. She enjoys the fast-paced interaction that her work entails and knows that communication is a key component of a job well-done.
A New Orleans native, Sheryl values time with her family, as well as her hometown culture and cuisine. In her downtime, she can often be found in the kitchen, whipping up some of her favorite, traditional Southern dishes, including stuffed peppers, gumbo and baked macaroni. She is also passionate about giving back to the community and is a long-time volunteer of the Woldenberg Village Retirement Community.
Favorite Windsor Court Moment
With almost 25 years of service at the Windsor Court, Sheryl has a hard time singling out just one favorite moment. Like many tenured staffers, she fondly recalls second lining through the hotel’s courtyard with Mayor Marc Morial to celebrate being named 1998’s Best Hotel in the World by Condé Nast readers.
One of Sheryl’s other favorite memories stems from her time answering incoming requests in room service. Grammy Award-winner and legendary pianist Ray Charles was visiting, and when his morning breakfast delivery didn’t include a spoon for his oatmeal, he called Sheryl. He said, “I see everything else, but I don’t see my spoon.” She couldn’t help but pause, and after they shared a good laugh, Sheryl rushed up to his suite to deliver the spoon to the renowned “Genius” in person.