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Windsor Court FAQs

Frequently Asked Questions


Q: Where is Windsor Court Hotel located?
Windsor Court hotel is located in the heart of New Orleans' Central Business District, just steps from the historic French Quarter.

Q: Does Windsor Court Hotel allow pets?
Yes, up to 40lbs. A plush pet bed with food and water bowls are provided for use during the stay. A non-refundable fee of $150 does apply for post-departure deep cleaning of the accommodations.

Q: What are the pool hours?
6am-10pm daily; complimentary to hotel guests.

Q: Does the hotel have a pool bar?
Yes, Waterman Poolside Bar opens daily at 10am and offers al fresco dining, frozen drinks and draft beers.

Q: What type of equipment is available in the fitness center?
The fitness center at Windsor Hotel offers Precor cardio machines, equipped with personal monitors and weight machines. Guest will enjoy the recently renovated fitness center.

Q: Do the guest rooms at Windsor Court Hotel offer a refrigerator and/or microwave?
All suites are equipped with a miniature refrigerator and microwaves are available upon request on a complimentary basis.

Q: Does The Grill Room offer brunch?
Jazz brunch is served Saturday and Sunday from 11:30am until 2:30pm.

Q: What are the hours for room service?
Room service is available 24 hours a day.

Q: What time is check-in and check-out for Windsor Court?
Check-in is 4pm and check-out is at noon. Early check-in and late check-out requests are subject to availability.

Q: What is the cost of parking at Windsor Court Hotel?
Overnight parking is $44 + tax per night and includes unlimited in/out privileges.

Q: Are there any parking restrictions?
Unfortunately, we are unable to accommodate oversized vehicles, buses, RV's and trailer attachments.

Q: Do I need to be a guest of the hotel to use the Spa at Windsor Court?
Spa at Windsor Court is open to the public. 

Q: How far are Bourbon Street and the French Quarter from the hotel?
The French Quarter is one block from the hotel and Bourbon is approximately 4 blocks away.

Q: Is luggage storage available?
Complimentary luggage storage is available for registered guests.

Q: Does the hotel accept packages on behalf of the guest? If so, is there a cost?
Windsor Court does accept packages on behalf of registered guests at no additional charge.

Q: Can I reserve a block of hotel rooms?
Please contact our Sales & Marketing Office at 504-596-4787 or sales@windsorcourthotel.com.

Q: Does the hotel recognize special occasions?
Absolutely! At booking, please mention your special occasion so we may enhance your experience with the "Windsor Court touch".

Q: What is Windsor Court's Credit Card or Debit Card Policy?
Our policy is as follows, the use of a credit/debit card will initiate, at the time of check-in, an immediate deduction from your account for your room rate, inclusive of tax, for all room nights plus $100 per night for incidentals. Upon check-out, any unused funds will be credited back to your account. Based upon the business rules of your bank, it may take 72 hours or longer for your bank to process this back to your account.

Q: Who should I call regarding questions about my bill?
Our associates are available to assist with your billing inquiries by calling 504-523-6000.

Q: How can I get a copy of my bill?
Please call 504-523-6000 or email frontdesk@windsorcourthotel.com.